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Zonexify support runs on a round-the-clock rota across four European time zones. Whatever hour it is where you are, someone is on shift.
Quickest route for anything that needs solving now: activation, a channel that has stopped, or a hand partway through an installation.
For billing questions, refund requests under the eligible exceptions, and anything you want on the record in writing.
Correspondence address for formal notices, copyright matters and partner agreements.
Tell us which of these your message is about and it reaches the right desk straight away.
Questions about how the service works, what is on the grid, which plan suits your household, or anything you want cleared up before ordering.
A channel that has stopped, a stream that stutters only on one network, or a title missing from the on-demand shelf. Include the exact channel name.
Payments that did not go through, transactions still showing as pending, invoices you need a copy of, or questions about what you were charged.
Changing the device bound to your line, updating your contact details, checking your expiry date, or requesting a refund under the eligible exceptions.
Moving from the intro month to a longer term, adding time to an active line, or switching between plan lengths at renewal.
Help getting IBO Player onto your device, reading your MAC address and device key, or loading your line for the first time.
Fill in the three required fields and add as much detail as you like. Most messages get a reply within the hour, and every one is read by a person.
Two pages solve the majority of incoming messages faster than we can answer them.
Ordering, device limits, activation times, renewals and refunds are all covered in the help centre, which is where most pre-purchase questions end up being answered.
Installation on every supported platform, plus a troubleshooting table for buffering, empty guides and login failures, lives in the setup guide.
The intro month carries the full European grid and ends on its own if you decide against it.
Try 1 Month — €7.99