Refund Policy

Last updated: 1 January 2026 · Zonexify, Unit 7, Hanover Quay, Grand Canal Dock, Dublin 2, D02 WV62, Ireland

We want you to be satisfied with your Zonexify subscription. This policy explains when refunds are available, how to request one, and which situations fall outside it.

1. General position — no refunds after activation

All subscription purchases are final once an account has been activated.

Because the Service grants immediate access to digital streaming content on payment, we cannot offer refunds after credentials have been delivered and the line is live. This is consistent with standard practice for digital subscription services and with the exemption for digital content supplied immediately with the consumer's prior express consent under European consumer protection law.

We therefore strongly encourage new customers to begin with the discounted introductory 1-month plan described in section 5.

2. Eligible exceptions

2.1 Extended service outage

If Zonexify experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next subscription period, reflecting the proportion of your term during which the Service was unavailable.

• The outage must be confirmed on our side and attributable to Zonexify infrastructure.
• Outages caused by your internet provider, your device, or third-party applications including IBO Player are not eligible.
• Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same subscription because of a technical error, you are entitled to a full refund of the duplicate amount.

• Proof of the duplicate charge, such as a bank or payment provider statement, may be requested.
• Duplicate-charge refunds are processed within 5 to 10 business days.

3. Situations that are not eligible

• You changed your mind after purchasing.
• You selected the wrong plan length at checkout.
• You experienced problems with your own internet connection, router or device.
• You had compatibility issues with hardware or software we do not support.
• Your account was suspended or terminated for breaching our terms of service.
• You forgot about the subscription or did not use it during the paid period.
• Channel availability or library content changed during your subscription.

4. How to request a refund

1. Email [email protected] with the subject line Refund Request — [your account email].
2. Include the full name on the account, the email address used to order, the date of purchase, a description of the issue (outage details or evidence of the duplicate charge) and the payment reference if you have it.
3. Submit your request within 7 days of the qualifying event.
4. Our team reviews the request and responds within 3 business days.

5. The introductory plan

Zonexify offers a discounted introductory 1-month plan at €7.99 so you can evaluate the Service at minimal cost before committing to a longer term. It carries the complete channel grid and on-demand library — nothing is held back. We recommend every new customer starts here.

To order it, use the checkout page or contact our team directly.

6. How approved refunds are processed

• Refunds are returned to the original payment method used for the purchase.
• Processing takes 5 to 10 business days after approval, depending on your bank or payment provider.
• Zonexify is not responsible for delays introduced by financial institutions.

7. Chargebacks

Please contact us before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and will be disputed. Where a chargeback is found to be fraudulent or in breach of these terms, Zonexify reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We may amend this policy at any time. The current version is published at https://zonexify.com/refund.html with a revised "last updated" date. Continued use of the Service after a change constitutes acceptance of the revised policy.

9. Contact

Email: [email protected]
Website: https://zonexify.com

Our support team aims to respond to every enquiry within 24 hours. Shorter questions are often already answered in the help centre.