Last updated: 1 January 2026 · Zonexify, Unit 7, Hanover Quay, Grand Canal Dock, Dublin 2, D02 WV62, Ireland
Zonexify ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how it is used, and the rights you hold over it when using our Service at https://zonexify.com.
1. Information we collect
1.1 Information you provide directly
- Account information: name, email address and telephone number
- Payment information: billing details handled by our secure payment provider. We never store full card numbers.
- Support communications: messages you send to our support address or through the contact form
1.2 Information collected automatically
- Usage data: pages visited, features used, session duration and subscription status
- Device information: device type, operating system and player version
- IP address: used for region detection, fraud prevention and service delivery
- Cookies: session cookies for authentication and analytics cookies for service improvement
1.3 Information we do not collect
We do not collect sensitive personal data such as government identification numbers, biometric data, or financial account details beyond what the payment processor requires.
2. How we use your information
- Delivering the Service: activating and managing your subscription, authorising your device and streaming content
- Processing payments: completing transactions and issuing receipts
- Providing support: answering enquiries, diagnosing faults and resolving disputes
- Improving the Service: analysing usage patterns to improve performance and content
- Service communications: order confirmations, expiry reminders and important notices. We do not send unsolicited marketing.
- Preventing fraud: detecting and blocking credential sharing and misuse
- Legal compliance: responding to lawful requests from competent authorities
We do not sell, rent or trade your personal data to third parties for marketing purposes. This policy operates alongside our terms of service, which govern the subscription itself.
3. Legal basis for processing
As a service operating within the European Union, we process personal data under the General Data Protection Regulation on the following bases:
- Performance of a contract: processing necessary to deliver your subscription
- Legitimate interests: fraud prevention, network security and analytics
- Legal obligation: compliance with applicable law in Ireland and the European Union
- Consent: where we ask for it explicitly, such as optional communications
4. Data sharing
We share data only with:
- Payment processors, to complete transactions securely under their own privacy terms
- Infrastructure providers, for hosting and content delivery, bound by data processing agreements
- Legal authorities, where required by law or court order, or to protect the rights and safety of Zonexify and its users
All processors are required to maintain appropriate security measures and are prohibited from using your data for their own marketing.
5. Data retention
| Data type | Retention period |
|---|
| Account data | Duration of subscription plus 90 days after it ends |
| Payment records | 7 years, for legal and tax compliance |
| Support tickets | 2 years from resolution |
| Usage and log data | 90 days, on a rolling basis |
After the retention period, data is permanently deleted or irreversibly anonymised.
6. Cookies
- Essential cookies: required for sessions and core functionality; these cannot be disabled.
- Analytics cookies: used to understand how visitors move through the site. You may opt out through your browser settings.
We do not use advertising or third-party tracking cookies.
7. Your rights
Under the GDPR and Irish data protection law you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data, subject to legal retention requirements
- Restrict or object to certain processing activities
- Data portability: receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing relies on it
- Lodge a complaint with your national supervisory authority
To exercise any of these rights, email [email protected]. We respond within 30 days.
8. Data security
- TLS encryption for all data in transit
- Encrypted storage for sensitive account information
- Access controls restricting who can view personal data
- Regular security reviews of our infrastructure
No system is completely secure. Where a breach affects your rights, we will notify you and the relevant supervisory authority as required by law.
9. Children's privacy
The Service is not directed at children under 16, the age of digital consent in Ireland. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, contact us and we will delete it promptly.
10. International transfers
Data is processed and stored in secure data centres within the European Economic Area wherever possible. Where a transfer outside the EEA is necessary, we apply appropriate safeguards such as standard contractual clauses.
11. Changes to this policy
We may update this policy from time to time. The current version is always published at https://zonexify.com/privacy.html with a revised "last updated" date. For material changes we will notify you on WhatsApp or through a prominent notice on the site.
12. Contact
Email: [email protected]
Website: https://zonexify.com