Zonexify help centre

Pick a term on the plans page, complete the short order form, and an agent confirms the amount due and sends a secure payment link. Once payment clears, your credentials and a setup summary arrive on WhatsApp, usually within five to fifteen minutes.

Just the one. A Zonexify line is tied to a single screen, and watching on a second at the same moment falls outside what the subscription allows. Swapped your television or box? Message support and we will move the line across at no charge.

Anything that runs IBO Player: Android boxes, phones and tablets, Android streaming sticks, Amazon Fire TV, Windows 10 and later, macOS, Debian and Ubuntu, plus Samsung and LG smart televisions through their own content stores.

IBO Player, exclusively. Supporting one well-maintained player rather than a scattered list means our support team knows every menu in it, and it is one of the few players with a proper native app on Samsung and LG televisions.

Typically five to fifteen minutes from payment clearing, at any hour. Activation is handled by an agent on shift rather than an overnight batch job, so ordering at two in the morning works exactly like ordering at midday.

Everything. The introductory month carries the complete 19,500-channel grid, all 68,000+ on-demand titles, the full 14-day programme guide and the same servers as every other plan. It is a reduced first-time price, not a reduced product, and it is available once per new customer.

No. Your subscription simply expires at the end of the term you paid for. We do not store payment details to charge you again, so continuing is always a deliberate choice you make by placing a new order.

Once your line is live the sale is final, since the whole library opens to you immediately. We do make room for two situations. Where an outage on our own network runs for three full days without a break, a proportional credit goes against your next term. Where a payment has been taken twice by mistake, the extra charge comes straight back. Our refund policy writes both routes out in detail.

Twenty-eight, including Ireland, the United Kingdom, Germany, Austria, Switzerland, the Netherlands, Belgium, France, Spain, Portugal, Italy, Poland, Czechia, Hungary, the Nordic countries, the Baltics and the Balkans, plus international and diaspora networks. The full breakdown is on the channel line-up page.

Budget around 15 Mbps if Full HD is your usual viewing, climbing towards 25 Mbps once 4K feeds come into play. A cable into the router beats wireless every time; where that is impractical, the 5 GHz band holds up markedly better than 2.4 GHz in a busy apartment block on a weekday evening.

Yes. Send the channel name and its country to support. Requests that are technically feasible are usually added within a few working days, and we will tell you either way rather than leaving the request unanswered.

Apply through the partner programme page. Approved partners receive their own credit-based control panel, wholesale pricing that lets them set their own retail prices, and a dedicated technical contact. Credits never expire and there are no monthly platform fees.